Each year, the world’s largest travel review site celebrates hospitality businesses that consistently deliver fantastic experiences to travellers through the reviews on its website.
Winning the award in the hotel category, the Bank House Hotel, Spa & Golf Club is officially classed in the top 10% of hotels in the world and has proven to be a top-quality hotel with the ability to deliver exceptional service to guests on a consistent basis.
The reviews counted towards these awards are based on a full year and take into account the way the hotel dealt with the changes caused by the Coronavirus pandemic. The Bank House remained open as much as possible in line with government restrictions during this time. When overnight stays were allowed right through to welcoming guests who needed to travel for essential purposes.
General Manager of the Bank House Hotel, Spa & Golf Club, Adam Richards, was understandably delighted with the award in what’s been an extremely challenging year. He said: “We won this award last year and I remember saying what a difficult year that had been. Well, it’s safe to say that the last 12 months have been even more of a challenge.
“Having to deal with the frequent changes to rules and guidance at relatively short notice and all without impacting on the guests… I can’t remember a time like it.
“But recognition like this shows that we’ve more than just coped. Our amazing teams, dealing with the same pressures, uncertainties and risks that the pandemic has caused everyone else, have stepped up and still offered our guests a memorable experience.
The Bank House Hotel, Spa & Golf Club currently has a very respectable 4.5/5 rating from 814 reviews. Kanika Soni, Chief Commercial Officer at Tripadvisor praised all the winners in what has been a very difficult year, saying: “Congratulations to all the winners of the 2021 Travelers’ Choice Awards.
“The Travelers’ Choice Awards highlight the places that are consistently excellent – delivering quality experiences time and time again even while navigating changing customer expectations and new ways of working.
“Based on a full year of reviews from customers, this award speaks to the great service and experience you provided guests in the midst of a pandemic.”
The Bank House Hotel re-opens on Monday 17 May. Guests can book a stay now and experience the quality of service only available from a Travellers’ Choice Award Winner. Our Staycation offer is available from just £250 for a two-night stay for two and is perfect for those looking for a relaxing retreat in our safe, countryside Worcestershire hotel.